Terms of Service

General

Binding agreement These terms and conditions set forth the terms and conditions that apply to your purchase and use of a Product from Pandectes. By purchasing or using a Product you acknowledge and agree that you accept and are legally bound by these Terms. If you do not accept these Terms, you must not use the Products. If you are dissatisfied with these Terms, your sole and exclusive remedy is to discontinue use of the Products. Amendments Pandectes may update these Terms at any time, without notification to you, and you should review these Terms from time to time by accessing this webpage. Your continued used of a Product will be deemed irrevocable acceptance of any such revisions. Ability to enter into these Terms In order to enter into these Terms, you must have reached the legal age of majority in your jurisdiction of residence, and be fully able and competent to enter into the terms, conditions, obligations, affirmations, representations and warranties set forth in these Terms, and to abide by and comply with these Terms. It is your responsibility to ensure that you are legally eligible to enter into these Terms under any laws applicable to you. If you accept these Terms, you represent that you have the capacity to be bound by it. Definitions When used in these Terms, the following terms have the following meanings:

• “Date of Purchase” means the date on which a commercial transaction with Pandectes occurs.
• “End Product(s)” means a single instance of a Pandectes app having been installed for a store.
• “Intellectual Property Rights” means any and all proprietary rights, titles, and interests, including, but not limited to, trademarks, patents and copyrights, as existing and recognized anywhere in the World on the Date of Purchase or thereafter.
• “Product(s)” means any paid for item, subscription, or service offered by Pandectes.
• “Product Update(s)” means subsequent updates to a Product released by Pandectes for the purposes of, but not limited to, fixing bugs or adding features.
• “Supported Browser(s)” means, subject to an express statement to the contrary, (i) the most recent stable release version of Chrome, Firefox, or Safari; and (ii) Internet Explorer 11 and above.
• “Unsupported Browser(s)” means any browser not listed as a Supported browser.

Service Availability Commitment

Pandectes is dedicated to maintaining a reliable service with a target monthly uptime of at least 99.9% during any calendar month (the “Service Commitment”). We employ commercially reasonable efforts to ensure that our Service is available, closely monitored, and maintained at the highest levels of reliability.

The Service Commitment excludes any downtime directly and exclusively caused by:

• (i) Circumstances beyond our reasonable control, including any force majeure events;
• (ii) Breaches of these Terms by you;
• (iii) Defects in equipment, software, or technology managed by you or any third party; and
• (iv) Scheduled or emergency maintenance.

Our systems are monitored 24 hours a day, 7 days a week, 365 days a year. In the event of a critical service issue, we aim to respond within 30 minutes and provide regular updates until the issue is resolved. We commit all reasonable resources to ensure the swift resolution of critical issues and endeavor to resolve any critical bugs within 5 working days.

We carefully plan maintenance activities to minimize disruption. All planned maintenance is published on our status page. For maintenance exceeding 20 minutes, notifications will be sent via email; for shorter maintenance windows, alerts will be provided through in-app banners.

Should any security vulnerabilities be detected that could impact our ability to uphold this Service Commitment, Pandectes will notify affected users and partners within 24 hours of discovery.

Acceptable Use Policy

You agree that you will not use the Products in a manner that:

1. infringes, violates or misappropriates any third party’s intellectual property or other proprietary rights;
2. is misleading, deceptive or fraudulent or otherwise illegal or promotes illegal activities, including engaging in phishing or otherwise obtaining financial or other personal information in a misleading manner or for fraudulent or misleading purposes;
3. is libellous or defamatory, or that is otherwise threatening, abusive, violent, harassing, malicious or harmful to any person or entity, or is invasive of another’s privacy;
4. is harmful to minors in any way;
5. is hateful or discriminatory based on race, color, sex, religion, nationality, ethnic or national origin, marital status, disability, sexual orientation or age or is otherwise objectionable, as reasonably determined by Pandectes;
6. impersonates a Pandectes employee, or any other person, or falsely states or otherwise misrepresents your affiliation with any person or entity, or to obtain access to the Site or Services or a portion thereof without proper authorization;
7. interferes or attempts to interfere with the proper working of the Products or prevents others from using the Products, or that otherwise negatively affects other persons’ ability to use the Products;
8. collects, uses or discloses data, including personal information, about users without their informed consent or for unlawful purposes or in violation of applicable law or regulations;
9. attempts to gain unauthorized access to the computer systems of Pandectes or engage in any activity that disrupts, diminishes the quality of, interferes with the performance of, or impairs the functionality of the Products;
10. decompiles or reverse engineers or attempts to access the source code of the software underlying the Products or any other Pandectes technology;
11. except as otherwise expressly permitted under these Terms, copies, archives, stores, reproduces, rearranges, modifies, downloads, uploads, creates derivate works from, displays, performs, publishes, distributes, redistributes or disseminates all or any part of the Products; or
12. accesses the Products for the purposes of building a product using similar ideas, features, functions, interface or graphics as those found in the Products.

Shopify’s Acceptable Use Policy. In addition to the requirements set forth in previous section, you agree that you will not use the Products in a matter that violates Shopify’s acceptable use policy violates Shopify’s acceptable use policy, available at Shopify AUP. If Pandectes receives notice or otherwise determines that you have violated the Shopify AUP, or if Pandectes receives notice that your Shopify account has been terminated, Pandectes, may in its sole discretion terminate these Terms and your licenses and rights to use the Products without penalty.

Newsletter

Our newsletter contains important information about product releases and critical updates. You can unsubscribe by clicking the “unsubscribe” link at the bottom of each newsletter.

Warranties

General Pandectes warrants that all Products are developed and maintained in accordance with applicable industry standards. All Products have been subject to internal quality assurance reviews and have been deemed fit for commercial sale. Browser support All Pandectes apps are, subject to reasonable limitations, visually consistent and are functionally compatible, in all material aspects, across all of the Supported Browsers. In an instance where certain features or designs are not reasonably feasible due a browser’s technical limitations, Pandectes will use its discretion to implement a reasonable alternative. Disclaimer EXCEPT AS OTHERWISE SET FORTH IN SECTION 12 OR 13: (I) YOUR USE OF THE PRODUCTS ARE AT YOUR SOLE RESPONSIBILITY AND RISK; (II) THE PRODUCTS ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS; AND (III) PANDECTES EXPRESSLY DISCLAIMS ALL REPRESENTATIONS, WARRANTIES, OR CONDITIONS OF ANY KIND WITH RESPECT TO THE PRODUCTS, WHETHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, COMPLETENESS, PERFORMANCE, SYSTEM INTEGRATION, QUIET ENJOYMENT, TITLE, AND NON-INFRINGEMENT.

Exclusions of Liability

YOU AGREE THAT, UNDER NO LEGAL THEORY, INCLUDING, BUT NOT LIMITED TO NEGLIGENCE, BREACH OF WARRANTY OR CONDITION, BREACH OF CONTRACT OR TORT, WILL PANDECTES OR ITS OWNERS, OFFICERS, DIRECTORS, AFFILIATES, CONTRACTORS, EMPLOYEES OR AGENTS, BE LIABLE TO YOU OR ANY THIRD PARTY ACTING ON YOUR BEHALF FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES OR DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA, OR OTHER INTANGIBLE LOSSES OR THE COST OF ANY SUBSTITUTE EQUIPMENT, FACILITIES OR SERVICES (EVEN IF PANDECTES HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), ARISING FROM OR RELATING TO THESE TERMS OR YOUR USE OF OR YOUR INABILITY TO USE THE PRODUCTS, OR FOR ANY DAMAGES ARISING FROM OR RELATED TO THESE TERMS. PANDECTES’S TOTAL AGGREGATE LIABILITY FROM ANY AND ALL CLAIMS UNDER THESE TERMS IS LIMITED TO THE AMOUNT YOU PAID FOR THE PRODUCT GIVING RISE TO THE CLAIM. TO THE EXTENT ANY PROVINCE, STATE OR JURISDICTION DOES NOT ALLOW THE EXCLUSION OR THE LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, PANDECTES’S LIABILITY IN SUCH PROVINCE, STATE OR JURISDICTION WILL BE LIMITED TO THE FURTHEST EXTENT PERMITTED BY LAW. YOU FURTHER AGREE THAT THE FOREGOING LIMITATIONS WILL APPLY WITH RESPECT TO THIRD PARTY LIABILITY OF ANY KIND. PANDECTES IS NOT LIABLE AND PROVIDES NO WARRANTY FOR ANY ERRORS, BUGS, CONFLICTS, OR INCOMPATIBILITIES WITH PRODUCTS ARISING FROM (I) IMPROPER INSTALLATION OF THE PRODUCT; OR (II) ANY USE OF THE PRODUCT FOR ANY PURPOSE OTHER THAN THAT FOR WHICH IT WAS BEING OFFERED BY PANDECTES; OR (III) THE CONCURRENT USE OF THIRD PARTY PRODUCTS OR SERVICES, AS REASONABLY DETERMINED BY PANDECTES; OR (IV) ANY AND ALL CHANGES OR MODIFICATIONS TO THE PRODUCT AFTER THE DATE OF PURCHASE; OR (V) FOR ANY ERRORS, BUGS, CONFLICTS, OR INCOMPATIBILITIES WHICH ARISE EXCLUSIVELY ON UNSUPPORTED BROWSERS. WITH RESPECT TO ANY DISPUTE ARISING OUT OF OR RELATED TO THE PRODUCTS AND/OR THESE TERMS: (I) YOU HEREBY EXPRESSLY GIVE UP YOUR RIGHT TO HAVE A TRIAL BY JURY; AND (II) YOU HEREBY EXPRESSLY GIVE UP YOUR RIGHT TO PARTICIPATE AS A MEMBER OF A CLASS OF CLAIMANTS, IN ANY LAWSUIT INCLUDING BUT NOT LIMITED TO CLASS ACTION LAWSUITS INVOLVING ANY SUCH DISPUTE. You agree that you will not bring a claim under or related to these Terms more than twelve (12) months from when your claim first arose.

Governing Law and Jurisdiction

By accessing this Site, the Services and Materials you agree that all matters relating to your access to, or use of, this Site, the Services and Materials shall be governed by the statutes and laws of Greece, without respect to conflicts of laws principles thereof. Any disputes arising out of the use of this Site will be subject to the exclusive jurisdiction of the Courts of Athens, Greece.

Miscellaneous

Pandectes reserves the right, at any time and without cost, charge or liability, to terminate these Terms and your licenses and rights to use the Products in the event you fail to comply with the terms and conditions of these Terms. If any portion of these Terms are deemed unlawful, void or unenforceable by any court of competent jurisdiction, these Terms as a whole will not be deemed unlawful, void or unenforceable, but only that portion of these Terms that is unlawful, void or unenforceable will be stricken from these Terms. You agree that if Pandectes does not exercise or enforce any legal right or remedy which is contained in these Terms (or which Pandectes has the benefit of under any applicable law), this will not be taken to be a formal waiver of Pandectes’s rights and that those rights or remedies will still be available to Pandectes. These Terms are the entire agreement between you and Pandectes related to the subject matter in these Terms. These Terms replace and supersede any other prior or contemporaneous agreement, representation or discussion, oral or written, and may not be changed except in writing signed by Pandectes, regardless of whether or not the parties act under an unsigned “electronic” agreement or rely on such an unsigned agreement.

Contacting Pandectes

You may contact Pandectes by email at info[at]pandectes.io.