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Security at Pandectes

Our apps run on every page of your store and handle your customers’ consent. Here is how we keep that safe, and how you can check it for yourself.

  • Shopify app security checks passed
  • Independently audited
  • Hosted in the EU

Shopify’s app security checks, passed on every app

Shopify now checks how securely each app connects to a store. Every Pandectes app on the Shopify App Store passes all of them, and you can see it in your own admin: open Settings, then Apps, and choose a Pandectes app.

The Security section of the Pandectes GDPR app page in the Shopify admin: expiring access tokens, expires every hour; enforced IP restrictions, enforced. Both checks passed.
  • Expiring access tokens

    Our access to your store expires every hour and has to be renewed, so a token that leaked would stop working on its own.

    Shopify’s documentation
  • Enforced IP restrictions

    Your store’s data can only be reached from our own servers. A request from any other address is rejected by Shopify, even with a valid token.

    Shopify’s documentation
  • App security checks

    Shopify verifies both and shows the result in your admin, so you don’t have to take our word for it.

    Shopify’s documentation

How we protect your store and its data

  • Independently audited

    To become a Shopify Plus Partner, Pandectes passed a security audit by an independent third-party vendor.

    Shopify Plus Partner
  • Hosted in the EU

    Our apps run on Heroku in Europe and store data with Amazon Web Services in Ireland. Every provider that processes data for us is listed, with where it does so.

    Sub-processors list
  • Encrypted and logged

    Data is encrypted in transit and at rest, and access to the systems that process it is logged and monitored.

  • Minimal data, deleted on time

    Shopper IP addresses are stored masked. A store’s consent logs and account data are deleted 30 days after the app is uninstalled, and Shopify’s data-deletion requests are honoured automatically.

  • A Data Processing Agreement

    Our DPA sets out how we process personal data on your behalf and the technical and organisational measures behind it.

    Data Processing Agreement
  • Responsible disclosure

    Security researchers can report a vulnerability to us through our vulnerability reporting program.

    Report a vulnerability

Live system status

The status of our apps and services, any incident as it happens, and past uptime are public.

View system status

Security questions? Contact us.

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